Cancellation Policy
To secure your event, a 50% deposit of the catered food cost is required.
Corporate and Traditional Catered Food:
Confirmation Deposit:
To secure your event, a 50% deposit of the catered food cost is required.
Specialty Food Items: Please note that specialty food items are non-refundable.
$7 days to 5 days prior to the event: 75% of the catered food cost is non-refundable.
Cancellation Timeline:
Up to and including 8 days prior to the event: 50% of the catered food cost is non-refundable.
$7 days to 5 days prior to the event: 75% of the catered food cost is non-refundable.
Refunds Discretion: Please note that refunds are solely at the discretion of Northeast Smokehouse, considering consulting and coordinating efforts.
Day of the event and 4 days prior to the event: 100% of the catered food cost is non-refundable.
Rescheduling: Clients may reschedule catered food 1 to 2 days prior to the event. However, perishable items and any incurred additional expenses (e.g., labor, parts, loss of use) may be charged extra. The 50% deposit will be credited toward the new date. If the new date is canceled, the 50% deposit will not be refunded.
Refunds Discretion: Please note that refunds are solely at the discretion of Northeast Smokehouse, considering consulting and coordinating efforts.
Changes in Planning: Brides may make changes throughout the planning process, but any cost associated with changes will be added to the invoice.
Weddings, Rehearsals, and Formal Events:
Reservation Deposit: For weddings confirmed 6 months or longer from the wedding date, a 25% deposit of the quote is required to reserve services. Monthly payments are encouraged.
Changes in Planning: Brides may make changes throughout the planning process, but any cost associated with changes will be added to the invoice.
Specialty food items, special purchases, and specific reservations may not be subject to a refund.
Payment Schedule:
50% of the catered food cost is due 3 months prior to the wedding date.
Specialty food items, special purchases, and specific reservations may not be subject to a refund.
$30 days prior to the wedding or rehearsal, 75% of the invoice is due.
7 days prior, 100% of the invoice is due in full. No decreases in head counts are allowed; increases may be allowed.
$30 days prior to the wedding or rehearsal, 75% of the invoice is due.
Refunds Discretion: Refunds for weddings and rehearsals are at the sole discretion of Northeast Smokehouse, considering consulting and coordinating efforts.